What is a class like?

Our 50-minute classes promises five elements to deliver the results you want. Each of our classes combines functional movements, high-intensity intervals, strength training, varied exercises, and a total-body focus to promise you a workout that’s a step above the rest. Watch a class HERE.

Why are there two trainers instructing class?

2 Trainers are Better Than 1. Our team is highly talented, credentialed, experienced, and passionate. We live FHIT and invite you to do the same! All Signature FHIX classes are led by two trainers because we believe personal attention is the best kind of attention. Whether you’re recovering from an injury, pre- or post-natal, or otherwise require modifications, our trainers are here to help.

Are there classes for different experience levels?

Whether you’re new to fitness, already an expert, pre/post-natal, or recovering from an injury, our workouts can be modified to fit your personal needs. Our class sizes are smaller than most, which allows our trainers to give personal attention to ensure everyone is safe, challenged, successful, and happy. If you’re ready to take things to the next level, try our FHIXtreme class.

How old must I be to take a class?  

To be eligible for class, you must be 16 years or older. However, clients under 18 must have a parent or guardian sign a waiver in order to take class. We also offer a FHITkids class for ages 9-12.

How do I find my spot in the studio?

When you check in for class, our front desk staff will remind you of your spot number. Spot numbers are located on the ceiling of our studios. Remember to look up!

How will I know which weights and kettlebells are right for me?

Don’t be nervous! Our trainers are here to guide you, answer questions, and ensure you’re moving safely and effectively. This is a chance to challenge yourself and allow us to safely push you out of your comfort zone.

Do I need to create an account?

Yes, it’s easy. Create an account here before you come to class so you can focus on your FHIX rather than boring paperwork.

Are there any special offers for first-timers?

First time clients receive 2 classes for the price of 1 . You have 31 days to redeem your complimentary class credit from the date of your purchase.

When do classes open up for booking?

Our classes open on a rolling basis. Every day at midnight, one additional day of classes will open. You’ll be able to book for the following 10 days. Emerald packages allow you to book all your classes up to 17 days in advance (a full week before everyone else!) Registration is first come, first served until classes are full.

What benefits do I get with the Emerald package?

This package allows you to reserve classes an extra week in advance of standard sign-ups. Emerald packages are available for purchase here.

What is the cancellation policy?

There is no charge to your account if you cancel a class reservation at least 12 hours before your scheduled class. If you cancel after this window, your class will be forfeited and you will lose your class credit.

Supercharged Monthly Package holders will be charged a $20 cancellation fee per incidence for any late cancellation or no show.

Can I book a spot for a friend?

The website and app allow you to book a spot only for yourself. If you’d like to book a spot for a friend, please call the location where you’d like to take class and we will assist you. Please note, open spots must be available in the class and you must purchase or have enough class credits in your account for your guest(s). Supercharged packages cannot be shared.

How does the waitlist work?

If you are unable to get FHIT in a class because it’s booked, we highly recommend joining the waitlist. You must purchase a class package before you can reserve a waitlist spot. If you don’t receive a spot in your desired class, the class credit will remain in your account for future use; class credits are not refundable. If you no longer want to take class, you must remove yourself from the waitlist at least 12 hours before class.

If I’m on a waitlist, how will I be notified if I get in?

If you’re on the waitlist and a spot becomes available more than 12 hours before class starts, you will be automatically enrolled in the class and notified via email.

If you’re on the waitlist and a spot becomes available less than 12 hours before the class, you will receive a call to ask if you’d like to be enrolled. Once you give verbal confirmation, you will be enrolled in the class and notified via email. You must speak with someone live (no voicemails!) to be enrolled.

Can I switch the time of my class?

We do not offer the option of swapping classes. If you are scheduled for one class and then receive a spot from the waitlist for a different class, you will be charged for both classes unless you cancel 12 hours before class time.

I’m interested in booking a private, corporate, or charity class. Who can I talk to?

We can accommodate private classes for groups of 10 or less in our FHITpit studio at our Flatiron location, and up to 24 in our main studios at any location. From charity classes to corporate “sweatworking” events, our private classes offer the opportunity to get fit with friends. For pricing and more information, email groups@fhittingroom.com.

I’m getting married! Is there a special package to help me get FHIT?

We offer specially priced packages for brides, grooms, and the wedding party. For pricing and more information, email info@fhittingroom.com.

Do you sell gift cards? 
Yes! You can purchase a Fhitting Room gift card online or by calling or emailing any of our studios. 

How early should I arrive before class?

If it's your first time, please arrive 10 minutes early to get acquainted with our studio. Otherwise, please arrive at least 5 minutes before every class. If you are running late, please call the studio or your spot may be given away to a waitlisted client physically present at the start of class. We do not permit late arrivals to enter classes once they begin.

Something came up. How do I cancel class?

To cancel a class, log into your online account and click the cancel button, or call a Fhitting Room studio and we will gladly assist you. Be sure to cancel at least 12 hours before your scheduled class, or you will be subject to forfeit your class credit.

Please note: If you call to cancel, you must speak with one of our team members to cancel; voicemail messages left after business hours for a morning class will not be honored.

What is the cancellation policy?

There is no charge to your account if you cancel a class reservation at least 12 hours before your scheduled class. If you cancel after this window, your class will be forfeited and you will lose your class credit.

Supercharged Monthly Package holders will be charged a $20 cancellation fee per incidence for any late cancellation or no show.

What should I wear to class?

We recommend comfortable athletic clothes and sneakers, as our classes offer a combination of cardio machines, weights, and bodyweight training.

Do you have lockers?

Yes! Please lock your bags and other personal belongings in our digital lockers before entering the studio, or place small belongings in the cubbies located inside the studio. We are not responsible for lost or missing personal items.

Do the studios have showers?

Our Flatiron and Upper West Side locations have pristine showers and vanity stations stocked with high-end products.Our Upper East Side location has restrooms for changing, but no showers.

What is the return policy for merch?

Unused retail merchandise may be returned for a refund or exchanged within 7 days of purchase. Online purchases that are unworn and unwashed with original tags can be returned. We do not provide return shipping labels.

How many days a week should I take class?

Our highly varied programming guarantees that no two classes will ever be the same. You will always get a full-body, calorie-torching workout. This means you can take class multiple days in a row. Make Fhitting Room your only workout, or let it be the perfect complement to your usual routine. With that said, no one knows your body like you do. Recovery is an important part of any fitness routine and you should always listen to your body.