Published September 15, 2018

Welcome to the NEW Fhitting Room Website

 
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BIG NEWS
We can't keep it under wraps any longer...
We've been working hard and fast to FHIX up our website and upgrade your online experience. 

BUT FIRST,
There are a few things you need to know to ensure you can access your account on our new site. Check out our guide below. Prefer a desktop view? We got you.

 

HOW TO LOG IN
If you're a first time FHIXer, you will need to create a new account following the instructions outlined below. When you sign up, you will be prompted to choose a preferred studio, but don't worry! You will still be able to get your FHIX at any of our locations.

If you're a frequent FHIXer, you must use the same email address currently associated with your account. Enter your email in the 'Username' field and click the 'Forgot Password' link. A new password will be sent to you for your first login.

Don't see your class history? Don't worry. It will take a few days for your history and saved credit card info to show up in your account.


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BUYING A PACKAGE
If you already have class credits in your account, those will be available to you immediately. Need to restock? Purchasing a class package is easy:
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BOOKING CLASSES  
If you already have class credits in your account, those will be available to you immediately. Need to restock? Purchasing a class package is easy:

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A FEW CHANGES
With our new site comes a few new policy changes and new package offerings. Read below to make sure nothing gets in the way of your next FHIX:

  • Our cancellation policy now requires you to cancel a reservation 12 hours prior to your class start time. Late cancellations or no shows will be charged accordingly.

  • You will no longer be able to book multiple spots in a single class online. However, you can call or email any studio to do so. This online functionality will be back before the end of the year. We're here to help in the meantime!

  • Our upgraded booking system is "smart" and will use the credit with the nearest expiration date to book class automatically, just one less thing to think about when booking.

  • Gift cards will be available for purchase online by end of year. In the meantime, call or stop into one of our studios to purchase a gift card for a FHITfriend.

  • We have two new VIP membership options to celebrate the launch of our new site! Our Emerald Monthly + Emerald Annual packages allow you to book all your classes up to 17 days in advance (a full week before anyone else!) These packages will auto-renew on a monthly/annual basis. Think of them as your Amazon Prime to avoid being trapped on a waitlist for your favorite class time!

  • With these new packages in place, you will no longer be able to pay $10 to be bumped to the top of the waitlist. If you want to ensure you get your favorite spot, an Emerald package is the way to go!

  • As a reminder, late arrivals will not be permitted after the start of class. If you're running late, you must call the studio or your spot will be given away to a waitlisted client present at the start of class.
     

WHAT'S NEW
Aside from getting a face lift, we've added a few new features like an online store, a guide to our movements, and a first timer page you can forward to your friends before their first FHIX!


MORE TO COME
As excited as we are about these changes, we're not done yet. We're working to bring you new pages, features, and capabilities.

We even have a mobile app on the way to make booking your FHIX easier than ever. Make sure you're registered for our weekly newsletter and following us on social to keep up to speed!

 

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